![]() ![]() I have owned this house for 20 years and have had 3 different ac units but this one is the best. I am very happy with the service and the a/c unit. My son recommended Freedom when he had a new a/c installed several years ago. He takes pride in his work and represents the company well. He diagnosed the problem quickly and fixed it. He was courteous, helpful and professional. The technician who came yesterday, Joey, was fantastic. Our tech this last time was Jake and we are very pleased with his work ethic and personality :) I think you folks have a great product backed by even better people and service and I’m a lifelong fan.Īwesome job. You just don’t get folks like that much these days. It was so obvious that he really cared that I was going to have to wait another 18 hours. It was going to take one more night and he tried all sorts of things to get that part picked up and Preston back to my house so I don’t have to deal with no heat. Mark was amazing trying to get me scheduled. What a relief! Preston ordered the part and then we had to coordinate getting it installed. My unit is 7 years old and no one batted an eye. He diagnosed it and I was blown away that the super expensive part was still covered Under warranty. You had Preston at my house that same night. After dealing with my terrible home warranty company for weeks I finally gave up and called you guys. I’ve never had another company who continued to give me such top-notch service AFTER I spent all my money with them and after the usual honeymoon “sales” process. I’ve said this before but it beats repeating. It was a simple problem, which was resolved, the technician did an outstanding job! Thank you His wonderful personality makes him a valuable asset to your team! He explained everything to me so I could understand it. Quintin, Carter did an excellent job on my warranty inspection! He was very friendly and knowledgeable with his craft. And I will use Freedom service from now on again and again. My Husband and I would call him a nut to bolts kind of stand up kind of guy. ![]() He drove the drove and did all the lifting all by himself. This young man even handled the financial collection of payment part and signing of the agreements with me. Tanner kindly said I was not bothering him. I use to watch and talk with my Husband while he worked and I told Tanner. He was something else to watch while he worked. ![]() That first new tank although standard was not a standard fit for my old tank area and Tanner had tote that monster tank back and replace it with a tank that would fit. The new tank look bigger than he was, not bigger than his know-how, professionalism nor kindness but bigger than his body. How he lifted that old tank and the new tank is beyond me. He safely drained my old tank without flooding downstairs. So Tanner probably had to use muscles that he hadn’t had to use in a while but he got things going. My house is old, very old and everything was old and rusted. As God would have it, and HE did have it, Tanner came to my home on Wednesday and brought a new tank. When I called Freedom, and explained what happened, they said that they would talk with Tanner, I guess they talked with the insurance company too to get his professional this situation straightened out. I didn’t know I had an out of pocket cost so I had to postpone service on Friday. At first, no fault of Tanner, the insurance company tried to charge me more than the original quote from Freedom and the same quote they themselves had that I would have to pay. He explained to me the problem and the out of pocket cost for me. Lo and behold, a young Man name Tanner Nelson from Freedom Heating and Cooling came out to my home, surveyed the problem. So for days I hail five gallon bucket of water from under the tank until I called and got someone out. Many things have happened.īut when a company came to fix/replace the furnace, he said I needed a plumber because my HOT WATER TANK was leaking. Most of all plumbing issues have plagued me. Since he left, I’ve had to fix and /or replace so many things in the house like the roof paint the outside, out all the fuses in the electrical box learn how to pull the filter out and which filter to get for the furnace. It’s because this old house of ours like my broken heart was try ing to die too. You’re probably wondering why I started the survey like this.
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